Frequently Asked Questions
Everything you need to know about shopping with Kelme Jordan
What is the delivery timeframe for orders within Jordan?
We offer fast local delivery across Jordan. Orders within Amman are typically delivered within 24-48 hours, while other governorates may take 2-3 business days.
Are Kelme products sold on this site authentic?
Yes, Kelme Jordan is an authorized distributor. All products, including our professional football boots, kits, and training gear, are 100% authentic and sourced directly from the manufacturer.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the items are in their original condition, unworn, and with all tags attached. Please keep your receipt for proof of purchase.
What payment methods do you accept?
We currently support Cash on Delivery (COD) for all orders within Jordan, as well as secure online credit/debit card payments and local mobile wallet transfers.
How do I choose the right size for football boots?
Kelme shoes generally follow standard European sizing. We provide a detailed size guide on each product page to help you find the perfect fit based on your foot measurements.
Do you offer team customization for jerseys?
Yes, we provide high-quality printing services for names, numbers, and team logos. Please contact our customer service team directly for bulk orders and customization details.